How many deals lost
or frustrated customers are
the consequence
for mishandled calls?
Your professional image
and the vitality of your
activities also depend on
the quality of the response
to phone calls.

Telephone reception, a control and loyalty tool

It is one of the main vectors of brand image. It becomes a customer service and a full sales device. However, it is often insufficient in quality, due to the lack of technical means and qualified staff.

The reception hostesses

They have all been selected for their relationship skills.
They are regularly trained on reception techniques and the use of the telephone.

The technology

The switchboards are computer managed. The receptionist answers in the name of your Company, complying with your instructions automatically displayed on her screen. Messages are recorded, and can be forwarded to you by minitel, fax, e-mail or to your mobile.

The professionalism

BURO Club federates business managers who are responsible for their centre. Each member and his team have been carefully selected for their relationship abilities and their firmness. This represents for you a guarantee of high level service.